Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I create an account?
In order to place an order with us you'll first need to create an account. If you do not currently have an account with Futurebeat Music, you can create one as part of making your first purchase. Simply add any items you would like to purchase to your crate and click on the "proceed to checkout" button. It will take you to the logging in page where you will able to create a new account. .
How long will it take me to receive my order once you've shipped it?
The delivery times below are estimates, a lot depends on the efficiency of your local post service: UK ( inc Northern Ireland )1- 2 working days Western Europe - 3- 5 working days Eastern Europe 5 - 12 working days Rest of World5 - 10 working days. Please note that the times above can be affected by circumstances out of our control such as bad weather, delays at customs, busy times of year etc..
How do I know you have received my order?
We send an e-mail confirmation of each order, stating the items ordered and the total cost. You should receive the e-mail within 1-12 hours of ordering..
Do you have a shop I can visit?
No, we are a an Internet mail-order company only.
Is it possible to collect my order from your offices, instead of having it mailed?
No - unfortunately we do not have a collection facility available at present..
Can I order by telephone or fax?
No - all orders must be placed via the secure shopping cart..
How long do you take to despatch an order?
All orders received by 5pm are despatched on the same day. Orders received after this time are despatched within 24 hours..
Can I contact you by telephone regarding my order?
Yes, you can call us regarding your order, please call us with your order ID information or any online order enquiries. We are available to answer calls between 11:00 am - 4:00pm GMT , Monday - Friday. Tel: +44  (0) 2072541885